Membership Terms and Conditions of The Oakwood Club Ltd trading as Sandown Sports

INTRODUCTION
To help you get the best out of The Oakwood Club Ltd and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions. Please remember that if you sign up to any of our online facilities or groups, extra terms and conditions may apply. The language we use should make these terms and conditions as clear as possible. If you have any questions, a member of our team at your club will be happy to help you. To help make these terms and conditions easy to read, we have split them into two parts:
● Part A – terms and conditions of membership.
All members must keep to the same terms and conditions, including adult and child members whose memberships are linked to other members and child members whose application form has been signed on their behalf by an adult.
● Part B – rules and regulations for using facilities.
These terms and conditions apply to all our members and their guests. They are necessary to make sure we can offer an enjoyable and safe environment for you, your guests and our other members to share during every visit to your club. These terms and conditions apply at all times and take priority over anything a member of our team has told you. These terms and conditions replace any previous versions.

PART A – TERMS AND CONDITIONS OF MEMBERSHIP
Definitions that apply to part A:
You – the lead member.
Linked member – anyone who is linked to your membership.
Your entire membership – your membership and the membership of your linked members.
The club, your club, we and us – The Oakwood Club Ltd Limited trading as Sandown Sports.

1. Responsibilities of lead members and linked members.
a. Every person who signs the membership application will be jointly and individually responsible under this agreement.
b. This means that:
i. if one of those people tells us to do anything in relation to the membership (including ending it) we will take that as authority from all of them.
ii. each of those people will be responsible for paying all the appropriate membership fees for themselves, for any other people who have signed the form and for all linked members (whether adults or children); and each of those people will be responsible for paying any extra charges and fees which they, any other people who have signed the form, a linked member or a guest has to pay for using facilities and services not covered by the membership category.
c. The responsibility in A1b for the fees and charges of any linked member continues until:
i. the linked member’s link with the lead member changes in any of the ways set out in A8 ‘Changing your membership’; or;
ii. the linked member ends their membership by following the procedure in A14 ‘Ending your membership’.
d. The rules in A1a to c also apply to anyone who makes an application online.
e. All of these terms and conditions of membership apply to you and all linked members unless we tell you otherwise.
f. You and all linked members must keep to the rules and regulations for using facilities set out in Part B.

2. Notice
a. We calculate your membership in whole calendar months. This means that the following applies:
i. Anywhere in these terms and conditions where we ask you to give notice of one calendar month or more, if you give notice during a month, we will treat it as if we received it on the first day of the following month and the notice period will run from that day. For example, if you need to give us one month’s notice to end your membership and we receive your notice on 23rd May, your notice will start from 1st June, your membership will end on 30th June and you will pay one more direct debit (on 1 June) after giving notice. The only exception to this is if you give us notice at the beginning of a month. This means that if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day.
ii. Anywhere in these terms and conditions where you can give notice to end your membership from the end of the month, when you give notice, we will end your membership at the end of the month during which we receive your notice as long as you have met all other requirements associated with it. For example, if we receive your notice on 23 May (with any supporting evidence we have asked for), your membership will end on 31 May and you will not have to pay any more direct debits after 31 May.
iii. There are no exceptions to this rule. For example, if you give us notice on 1 June, your membership will end on 30 June and you will not have to pay any more direct debits after 30 June.
b. If you want to give notice, it must be in writing:
i. by email.
ii. by post, or
iii. by hand at your club.
iv. Details of our email and postal address are on the website. If you need to give us evidence of certain things, you can provide them as attachments to an email.
c. Your notice is not effective until we have received it. We strongly advise that when you give notice you get proof that we have received it. For example:
i. if you send us notice by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it);
ii. if you hand your notice in at your club, ask for a receipt;
iii. if you send us your notice by email, ask for a delivery receipt.
d. We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so we can check whether we have received it. Our contact details are on the website.
e. From time to time we will need to contact you about your membership,
so it is important you let us know if your address, contact phone number
or email address changes.
f. If we need to give notice to you:
i. it will be effective if we send it to the address or email address we have in the records we hold about you; and
ii. if we give notice during a month, our notice period will run from the first day of the following month.

3. Membership categories
a. You are entitled to use the facilities available under your category of membership. We will give you information about the range of facilities available to you and when you can use them. Each category of membership may have certain restrictions which only apply to that category of membership. We will tell you about these restrictions when you join or when you change your category of membership, whichever applies. You can also get details from our website.
b. Not all membership categories may be available for all clubs at all times. We may choose to stop providing certain categories. If this is the case and you are a new member or an existing member, you will not be able to take advantage of these categories unless they become available.
c. If you have a disability which means you need someone to help you use the facilities at your club, you can link your assistant to your membership or sign them in as a guest. You will not have to pay a fee. However, the assistant can only use the facilities to help you.

4. Membership types and length of membership
a. Annual Membership
i. Your membership will begin on the day when you make your membership application.
ii. Annual memberships run for 12 calendar months form the day you make your membership application.
b. Monthly Membership
i. Your membership will begin on the day when you make your membership application.
ii. Monthly memberships run for each calendar month.
c. If you want to switch a membership, you must give us one month’s notice (see A2 ‘Notice’).
d. Before we can switch you to a different membership, you and any linked members who have signed your membership application will need to sign a new membership application.

5. Starting your membership
a. Annual Members
i. You will pay for the annual year upfront and in full, from the day you make your membership application.
ii. 5.Annual memberships are non refundable. In exceptional circumstances and with one month's written notice, a transfer of the remaining term of the membership is possible. This will incur a £50 admin fee, which can be paid from the remaining balance of the membership.
iii. Annual memberships run for 12 calendar months from the day you make your membership application.

b. Monthly Members
i. You will need to pay for the first month upfront including any days in the month you may be joining in (see 5.d.). All following payments will be taken by direct debit and will be covered by the direct debit guarantee.
ii. Your membership will begin on the day when you make your membership application. A pro rata amount will be required up front, with a direct debit mandate completed to run from 1st of each month thereafter.
c. If you ask us to reduce your membership fee because you meet a special condition, for example because you work for a particular employer or you are a student, you will need to prove that you meet the condition before we will reduce your fee and, from time to time, we may ask you for up-to-date proof that you still qualify for the reduced fee.
d. You will need to pay an amount to cover your membership fee from the day that you join until the 1st of the following month. If you join after the 20th of the month, you will need to pay for the rest of the current month, plus the whole of the next month.
e. When you and anyone linked to your membership join, you will each need to have your photograph taken. This is to allow us to check your identity when you enter your club.
f. You can change your mind about joining. To do this you will need to give notice in writing. You can do this at any time up to 14 days after making your membership application and your entire membership will end. If you or any of your linked members enter a club to use the facilities during the 14-day cancellation period we will charge a proportion of the monthly fee to cover this period and we will refund the balance of any fees you have
already paid.

6. Membership fees
a. For the annual membership, your membership fee is due every year and covers the year to come. You must pay for your membership by making one payment each year.
b. For the monthly membership your membership fees are due on the 1st of each month and cover that month. You must pay for your membership by making monthly payments by direct debit, unless we agree otherwise.
c. Where you pay by direct debit, we will ask your bank for your monthly payment around the first working day of each month.
d. Any memberships not paid via direct debit on a monthly basis will incur a 10% extra fee each month.

7. 14 day cooling off period
a. You can change your mind about joining. To do this you will need to give notice in writing. You can do this at any time up to 14 days after making your membership application and your entire membership will end. If you or any of your linked members enter the club to use the facilities during the 14-day cancellation period we will charge a proportion of the monthly fee to cover this period and we will refund the balance of any fees you have already paid. Our day visits are charged at £15 per day.
8. Membership cards
a. As soon as possible after you make your membership application, we will give you and any linked members a membership card that must be used each time you or they enter the club
b. We may refuse entry without a membership card.
c. If you lose your card, we will provide one replacement card for a fee.
d. Your membership is personal to you and you cannot transfer it to another person. You must not lend your membership card to another person.
e. To protect all of our members, we may ask to see another form of identification (besides your membership card) before we allow you into the club. If another person uses your membership card, we have the right to end your membership. Please read clause A14 ‘Cancelling your membership’.

9. Changing your membership categories and linked members
a. We realise that your needs can change over time, so you can apply to change your membership category by contacting us. Our contact details are on the website.
b. You may need to provide proof that you qualify for the new membership category you are applying for.
c. When you change categories, your membership fees will change to the current fees advertised for that category for new members at your club. You will have to pay any difference in the membership fees between your new category and your old category. If you pay your membership fee in one payment each year, we will refund any overpayment relating to the period after you change your membership category. We will not refund any fees you have already paid.
d. If you want to link another adult member to your membership, we will need their signature to make the change. If you are linked to another member, either you or the other member can ask to remove that link. If the linked member also wants to end their membership, they will need to give the period of notice that applies to their membership type and the ‘Membership types and length of membership’ explained in A4.
e. If we remove someone from a linked membership, the member who is left will become an individual member. If we remove the link between two members, each member will become an individual member. If we add someone to your membership as an adult linked member, both you and your new linked member will start a new membership, starting on the 1st of the month after the date we add the linked member. Except where a linked member ends his or her membership, any changes to your monthly payments caused by adding or removing a linked member will apply from the 1st of the month after the change takes place, as long as we receive notice of the change by the 20th of the month.
f. Changes to your monthly payments when a linked member has ended his or her membership will apply at the end of the linked member’s notice period.

10. Guests
a. You and any other linked adult member can introduce guests to your club. You or the linked member introducing the guest must:
i. sign in any guests at reception;
ii. stay with the guests at all times; and
iii. make sure the guests are aware of, and keep to, our rules and regulations set out in ‘Part B – Rules and regulations for using facilities’.
b. Guests must pay the appropriate fee to use the facilities at the club. Guest fees may be different at the club.
c. Guests are only entitled to use the facilities that you (or the linked member who introduces them) can use under your membership. If you, your linked member or your guest breaks any of the rules relating to guests set out in these terms and conditions, or any other rules we have told you about, you (or your guest) must pay the full guest fee and we may withdraw the right for you or any linked member to invite guests to your club for up to three months.
d. If you have a disability which means you need someone to help you use the facilities at your club, you can link your assistant to your membership or sign them in as a guest. You will not have to pay a fee. However, the assistant can only use the facilities to help you.

11. Suspending your membership
a. You can suspend your membership if you are suffering from an injury or medical condition which means you are unable to use your club’s sports facilities (this does not include pregnancy but does include a medical condition that arises during pregnancy). You must give us suitable evidence. The suspension will take effect from the first day of the month following the date we receive your request and your suitable evidence. Throughout the time your membership is suspended due to a medical condition there will be no monthly charge.
b. If you qualify to suspend your membership you will need to let us know in
writing:
i. by email.
ii. by post; or
iii. by filling in a membership suspension form at your club.
c. Your membership will automatically restart at the end of the suspension. If the suspension form does not say how long the suspension is to last, your membership will automatically restart after nine months.
d. Suspending your membership is not the same as ending your membership.
e. The suspension will take effect from the first day of the month following the date we receive your request. You must make sure that your club has received the membership suspension request. As the suspension will not take effect until we have received the form, we strongly advise that you get proof that we have received it. For example:
i. if you send the form by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it).
ii. if you hand your form in at your club, ask for a receipt.
f. We will confirm, in writing, that we have received this form and the date when the suspension will begin. If you do not receive this confirmation within 10 days, you must immediately let us know.
g. You will not be able to enter any club while your membership is suspended. If we find that you are using the facilities while your membership is suspended, your membership will immediately re-start and you must pay any appropriate membership fees that are due for the period while your membership was suspended.

12. Ending your membership
a. If your membership has no linked members, only you can give notice to end it.
b. If your membership has linked members, the following rules apply for ending membership:
i. If you give notice to end the membership, we will treat it as applying to you and to all linked members unless you tell us otherwise.
ii. If a linked member who has signed the membership application form gives notice to end the membership, we will treat it as applying to you and to all linked members unless the person giving notice tells us otherwise.
iii. If your membership is ended, it automatically ends the membership of all linked members.
iv. Individual adult linked members can end their own membership by giving us notice.
c. The notice periods and the restrictions on giving notice in the initial period are set out in A4 ‘Membership types’.
d. You must continue to pay your membership fees until your membership ends.
e. Your membership will end at the end of your notice period.
f. You must not enter any club once your membership has ended. Linked members must not enter any club once their membership has ended.

13. Medical condition, loss of employment, insolvency, employment relocation, house move or other changes in personal circumstances
a. At any time you can end your membership if:
i. you are suffering from a medical condition which means you are unable to use your club’s sports facilities (this does not include pregnancy, but does include a medical condition that arises during pregnancy).
ii. you lose your employment or are declared insolvent.
iii. you are moving to a different location.
iv. we are satisfied that there has been a change in your personal circumstances, other than those listed above, which means that it is no longer reasonable for you to use your club’s facilities or to continue being a member.
b. To end your membership for one of the reasons listed above, you must give us notice in writing in line with A2b ‘Notice’. Your membership will end on the last day of the month in which we receive your notice or your suitable evidence, whichever we receive later (see A2a ‘Notice’, second bullet). You must give us suitable evidence, but you do not need to provide this at the same time that you give us notice.

14. Significant changes at your club
a. At any time, you can end your membership if we give you notice under A17a that we intend to:
i. change the location of your club; or
ii. close your club permanently.
b. At any time, you can end your membership if we give you notice under A17c that we intend to permanently withdraw the whole of the gym from your club.
c. At any time, you can end your membership if we give you notice under A17d that we intend to permanently withdraw all of the squash facilities from your club.
d. In each of these cases, you must give us notice in writing in line with A2 ‘Notice’. We will refund any part of your membership fee you have already paid for any period after that date.

15. Cancelling your membership
a. We will not tolerate our staff or other members being verbally or physically abused, or intimidated or being physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and permanently from the club and to cancel your entire membership.
b. We may also cancel your entire membership in the following circumstances:
i. If you or a linked member breaks or repeatedly breaks this membership agreement or the club rules and you do not or cannot put it right within seven days of us writing to you about it.
ii. If, with your knowledge or permission, another person uses your membership card to get into any club.
iii. If, with a linked member’s knowledge or permission, another person uses that linked member’s membership card or token to get into any club.
iv. If you, your linked member or your (or a linked member’s) guest uses rude or abusive language or behaves or threatens to behave in a violent or aggressive way.
v. If, for a period of longer than 12 calendar months, neither you nor any linked member uses any club facilities.
c. If we receive any complaint about your behaviour or that of a linked member, if you or a linked member persistently behave inappropriately, or if we believe that your continued membership (or that of a linked member) is not in the interests of other members of your club, we have the right to suspend your entire membership. You have the right to appeal against our decision (unless your behaviour is covered by A14a or A14b). You can get details of our appeal procedures from our head office. If we are not able to sort out the issue following your appeal, or if you do not appeal in line with our appeal procedures, we have the right to cancel your entire membership. If we cancel your membership for any of the reasons in clauses A14a to A14c, we have the right to keep a proportion of the money you have paid under this agreement to cover any reasonable costs we have had to pay. We will also not accept any future applications you make for membership and you will not be allowed to enter the club as a guest or for any other reason.

16. If you do not pay your membership fee when it is due
a. If you do not pay your membership fee when it is due, we will write to you to let you know. If you are paying by direct debit, we will try to take this payment from your account again later in the month. If that is unsuccessful, but your direct debit instruction is still in force, we will try to take payment again in the following month for the payment you have missed and the amount due for the current month.
b. We may refer any missed payments, including any future payments that are due as part of your contract (for example, payments you owe for the rest of an initial period or notice period), to a debt collection agency.
c. If you fall behind with your membership payments for more than 30 days, we will charge you an administration fee of £75. We will also charge an administration fee of £10 for each missed payment.
d. If you do not pay for your membership, we may prevent you and any linked members (adults or children) from entering the club. This does not mean we will end your membership.
e. Cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice in line with A2 ‘Notice’.

17. Changing your membership fees and this agreement
a. We may increase membership fees automatically each year by up to either 1% above the rate of inflation according to the Retail Prices Index or 3%, whichever is higher. If we do this, the new fees will come into force on 1 January each year.
b. If we plan to increase the membership fees by more than the higher of these amounts, we will make every reasonable effort to give you at least one month’s notice. We will give you notice of the change by writing to you (as described in A2e and f ‘Notice’) and by displaying a sign on the noticeboard in your club.
c. As well as the increase described in A16a above, we have the right to increase membership fees at any time to take account of any increase in the rate of VAT. We will make every reasonable effort to give you one month’s notice of the increase (either in writing or by displaying a sign on the noticeboard in your club).
d. We may make reasonable changes to this agreement, to these terms and conditions in Part A and to the rules and regulations in Part B or displayed in the club, at any time, as long as we give you notice before we make the changes.
e. We may transfer our rights or obligations (or both) under this agreement, or subcontract our obligations under it, to another organisation without giving you notice and you will continue as a member. If the other organisation fails to provide the same (or equivalent) facilities and services we provided, you may end your membership by giving them notice in writing. Your membership will end on the last day of the month in which they receive your notice.

18. Making changes to your club or its facilities, services and activities
a. If we decide to change the location of your club or to close it permanently the following will apply:
i. We will make every reasonable effort to give you at least three months’ notice of the change or closure (either in writing or by displaying a sign on the noticeboard in your club).
ii. You can end your membership by giving us notice in writing in line with A2 ‘Notice’. You must give us one calendar months’ notice.
iii. If we cannot give you three months’ notice of the change or closure, but you want to end your membership, you can give us written notice which ends on the date when the changes start to apply. We will refund any part of your membership fee you have already paid for a period after that date.
b. We have the right to increase, reduce or withdraw certain facilities, services or activities in the club either permanently or temporarily (for example, to carry out cleaning, repairs, maintenance or security work).
c. If we decide to permanently withdraw the whole of the gym from your club, we will make every reasonable effort to give you one month’s notice in writing.
d. If we decide to reduce or permanently withdraw all the squash facilities from your club, we will make every reasonable effort to:
i. display a notice of the proposed change on your club’s noticeboard one month before the changes come into force; and
ii. give you one month’s notice in writing if your membership includes access to racquet facilities.
e. If we decide to make any other change to the facilities, services and activities available at your club, we will give you notice by displaying the notice on your club’s noticeboard if this is reasonably possible.
f. If your club is closed for more than seven days in a row and we do not provide another facility (this may be a facility with fewer services or a temporary facility) at your club or somewhere up to 10 miles from your club, we will refund a percentage of your membership fees which relate to the period that your club is closed, but not including the first seven days. This does not apply if we permanently close a whole facility (for example, the gym or squash facilities) under A19a, A19c or A19d, or if we have to close the facility due to reasons outside our control.
g. If we must close facilities for reasons outside our control, we will try our best to provide other facilities or consider whether we should pay you any compensation.
h. We will display details of the opening and closing times for your club at reception. Opening times may vary during the Christmas period and on other bank holidays and certain horse race days put on by Sandown Racecourse. We will let you know about these temporary changes on your club’s noticeboard. We will try to give you at least one month’s notice if we reduce the opening hours of your club.

19. Complaints
a. We are committed to making sure our members are satisfied with the service we provide, but we are realistic enough to know that things don’t go according to plan all the time. If you or your guests have a complaint, we want to know about it as soon as possible so that we may fully investigate it and sort the matter out.
b. If you have a complaint, you should first tell a member of staff at the club. If you are not satisfied with their response, you should contact the manager on duty at the club. If you are still not satisfied, you should contact the general manager at the club. If you are still not satisfied with the general manager’s response, you can request to speak to one of the club directors.

20 . Liability
a. We do not accept liability for damage or loss to your property or a guest’s property that may happen on the premises or within the grounds of your club, other than the liability which arises from our negligence or our failure to take reasonable care.
b. We do not accept liability for the injury or death of any member, child or guest that may happen on the premises or within the grounds of your club, other than the liability which arises from our negligence or our failure to take reasonable care.
c. Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.

21. Data protection
a. We will deal with all information we hold about you in line with our privacy policy which you can get from our website at www.theoakwood.co.uk or from our club. If you want to know what information we hold about you, or you want us to correct any information we hold about you, the appropriate procedures are set out in our privacy policy.

22. Children
a. We welcome children to our club but they must behave reasonably. They must not put themselves or other people in danger or prevent other members from enjoying the club or its facilities.
b. If your child is behaving unreasonably, we have the right to speak to you or the child about this. If your child continues to behave unreasonably, whether on one visit to the club or over a number of visits to the club, we will try to sort out the issue by meeting with you. If we cannot sort out the issue during the meeting, we have the right to suspend the child from using any club.
c. If we suspend your child from using a club and you want to appeal against this, you must appeal in writing to the general manager of the club.

PART B – RULES AND REGULATIONS FOR USING CLUBS, FACILITIES AND ACTIVITIES
Definitions that apply to part B
You – the lead member.
Linked member – anyone who is linked to your membership.
Your entire membership – your membership and the membership of your linked members.
The Club, your club, we and us – The Oakwood Club Ltd Limited.

1. General health and safety
a. As your safety is our main priority, we do not allow crockery or glasses outside the clubroom unless we have organised this.
b. To protect the safety of all members and guests, you must pay particular attention to all signs relating to health and safety in our clubs. If you do not understand a notice or sign, please ask one of our team members at the club.
c. Fire exits are clearly marked throughout the club. If there is a fire or if you hear the fire alarm, you should make your way out of the club through the nearest possible exit to the advertised assembly point in the car park.
d. If you suffer an accident or injury on our premises, you must report it, and the circumstances under which it happened, to the senior manager on duty immediately.
e. For legal and health reasons, you must not smoke while using any of the club facilities.
f. While you are at the club, we expect you to behave appropriately, respectfully and politely, and dress appropriately (for example, by not wearing used squash gear in the bar), at all times. We can prevent you from entering the club or ask you to leave if we think that your behaviour or appearance is not suitable.
g. You should not use the club if you have an infectious illness or condition.
h. For your safety, when using the racquet facilities, you must wear appropriate footwear for the playing surface (for example, non-marking, smooth-soled shoes).

2. Your children’s health and safety
a. Children aged 11 or under must be supervised at all times by a member over the age of 18, in any area. However, this does not apply if they are at an activity we organise at the club, which parents and guardians do not need to go to (we call this a ‘supervised activity’).
b. If you cannot bring your children to a supervised activity, you can apply to the general manager to get a pass for a named member of your immediate family to bring them instead. This person is not allowed to use any of the club facilities except the Terrace bar.
c. If your child is at a supervised activity, he or she must be registered with the person in charge of the activity, who must also have details of who will be collecting your child. We will not allow any other person to collect your child unless you have made a specific arrangement beforehand with the person you have left your child with. You must provide food, drink and toiletries your child will need.
d. All our employees who work with children are DBS checked.
e. You must not bring your children into the club or childcare facilities if they have an infectious illness or condition.
f. Children aged eight or over must use the men’s or women’s changing rooms, according to their sex (or a family changing room, if one is available).
g. Children aged 15 or under must not use the sauna.
h. Children aged 15 or under may use the gym when there is an organised, supervised activity for them.

3. Car Park
a. You are only entitled to use the club car park while you are using the club facilities. You must park only in the spaces in our car park. If you do not have a disabled badge, you must not park in the spaces reserved for disabled badge holders.
b. We do not guarantee that car parking is available at our club.
c. You park in the car park at your own risk. We do not accept liability for any loss or damage to your car, or personal belongings in it, while you are parked in our car park.

4. Sauna
a. For health and hygiene reasons, you must make sure you shower and use the toilet before entering sauna.
b. You must at all times follow the sauna and rules and guidelines displayed in the club and any instructions a manager gives you.
c. You are not allowed to shave, exfoliate (remove dead skin), use oils or conditioners or eat in the sauna.
d. Children aged 15 and under cannot use the sauna.

5. Lockers
a. You bring all personal belongings to the club at your own risk. We do not accept legal responsibility for any loss or damage to these items.
b. If you leave your belongings in a locker overnight, we have the right to remove your belongings. You can claim the belongings we have removed from the club reception for up to two weeks after we remove them. After this time, we will not be responsible for the belongings.
c. If you find lost property, you must hand it into the club reception immediately. We will hold items for three weeks only before giving them to charity.

6. Gym and fitness facilities
Our aim is to make you feel better, and we try to make this as much fun as possible. We know that everyone has different aims, levels of skill, tolerance and fitness. Every moment you spend with one of our coaches is designed to focus on your needs.
a. Before you start using the gym or fitness equipment, we will ask you to read and fill out a Physical Activity Readiness Questionnaire (PAR-Q) and have a supervised gym induction session with one of our qualified fitness coaches.
b. Only qualified fitness coaches will set you an exercise programme. We fully support the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA), and all of our qualified coaches will either be on the register or have applied to be on it.
c. If you have concerns about your physical condition, you must not do strenuous physical activities without first getting medical advice.
d. To make sure you get the most from every activity that you do at the club in the safest possible way, you should always make sure that you warm up properly and take time to cool down after your activity.
e. You should not take part in any physical activity that you may not be fit for.
f. You are responsible for monitoring your own condition during physical activity. You should tell the general manager, a qualified coach or a member of the membership team when you join about anything that is relevant to your physical condition. You should continue to keep this information up to date throughout your membership.
g. You are responsible for monitoring your own physical condition. If you suffer any unusual symptoms, you must immediately stop the activity and tell a health and fitness coach or any other member of staff at the club.

7. Bookings
a. The current booking terms and conditions are available on our website at www.theoakwood.co.uk or you can ask for a copy at the club. These rules are part of your terms and conditions of use and include rules on how and when you can book, and information we need from you to allow you to book.
b. We may change our booking terms and conditions from time to time and we will tell you about any changes. Or, you can ask us for a copy of the terms and conditions at any time to check whether we have made any changes.

8. Photographs and videos
a. You may take photographs and video recordings in your club for your own personal use provided that you keep to these rules and any extra rules displayed at your club.
b. You must not take photographs or videos of any children under 18 other than your own. Anyone who appears in your photographs or videos must be aware that you are filming them and you must get their permission first.
c. You must not take photographs or video recordings in a changing area, sauna or toilet.
d. If another member is unhappy that you are filming them and makes a complaint to us, we may ask you to show us any images that you have taken in the club and ask you to delete them if appropriate.

9. Other rules
a. Only food and drink bought in the club can be eaten in the clubroom.

Dan Zammit-Lewis
Club Director

Sandown Sports
More Lane
Esher, KT10 8AN
T: 01372 467132
W: www.sandownsports.co.uk